I think The Orville is Seth MacFarlane's Berman Trek show done in Comedy Drag. It's not really a comedy. It's Seth saying "I want to make my own version of the Star Trek I remember!" Whereas I think Lower Decks actually will be a comedy. It's even a half-hour. I think it's the show FOX wished The Orville was. A half-hour comedy. Not an off-brand Star Trek with juuuuuuuust enough Seth MacFarlane-ish humor so they could technically say it's a "comedy". I think FOX's marketing actually wanted The Orville to be a sitcom. And when it wasn't, they moved it to Hulu. But Lower Decks will actually be that. It'll actually be a situation comedy. I think CBS All Access saw an opportunity to actually do what The Orville -- at its heart -- didn't really want to. So now we're seeing reactions (not necessarily from the same people) like, "How dare Star Trek be a comedy show! Rick & Morty?!I think The Orville is successful and accepted as a comedy because it's a loving homage to Trek, but it's not actually a part of the franchise or canon.
If it were, I think people would feel and react very differently to it on the whole. It's a subconscious/below the surface thing...but I virtually guarantee it's true. I think of you took those exact same scripts and characters and put them in a show titled "Star Trek Orville" it would have caught more hell from fans than Star Trek: Enterprise's theme song and the fact that the JJ Enterprise was built on the ground in Iowa combined.
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