I've always admired the costumes that ANOVOS produces. Everything seems to be very high quality. And I understand that it takes some time to produce these uniforms - and also that some uniforms, like their "standard line" are in more typical sizes and are supposedly in stock for quick shipping.
I ordered a TNG-era standard line command uniform at Christmas (2015) (the one that's supposed to be in stock). I'm on the edge between XL and XXL but I order the latter because of the waist measurement and I hope it'll fit right. A week or two goes by with no shipping. Okay, well, it's the holidays; things take forever and ANOVOS is a small company. Another week goes by and I start seeing posts on the Facebook page about people who've received the same uniform I ordered (in a smaller size) - but who ordered after I did. Okay, that's annoying; time to open a trouble ticket. Got a quick response, that they were following up with their distribution center. Fine.
A week goes by - no update. Two weeks go by - no update. I ask again for an update both times - no update. Finally I resort to posts on their Facebook page, which finally provides a response of "we oversold it because of a website error; we're checking to see if we have more." Me: thank you, I understand things like that happen.
Middle of February: We found some but the shipping guy is off; we'll let you know later this week.
Later that week: silence. Next week: silence. I ask for an update. This week: silence.
In the interim, all sizes except small have sold out from the website and the tunic's been discontinued. Fairly certain that the XL was still in stock when they first told me that the XXL had oversold.
At this point, I'm really very annoyed with ANOVOS. I understand that things happen; shipping takes forever; things get sold out; they're overwhelmed with the Star Wars merchandise; on and on and on. I don't like being misled and I don't like people promising they'll get to me by a certain date and then not responding well after that date has passed. I'm also annoyed that I could have possibly switched to a small size and still gotten this uniform. At this point I think I just want my money back. Getting a uniform from ANOVOS was something I'd looked forward to since I started cosplaying, as everyone I've seen with one loves it, but at this point, pretty sure I won't be ordering from ANOVOS again. I'm sure I'm now on some "very annoying customer" list anyways.
Please feel free to tell me that I'm being unreasonable/entitled as well.
I ordered a TNG-era standard line command uniform at Christmas (2015) (the one that's supposed to be in stock). I'm on the edge between XL and XXL but I order the latter because of the waist measurement and I hope it'll fit right. A week or two goes by with no shipping. Okay, well, it's the holidays; things take forever and ANOVOS is a small company. Another week goes by and I start seeing posts on the Facebook page about people who've received the same uniform I ordered (in a smaller size) - but who ordered after I did. Okay, that's annoying; time to open a trouble ticket. Got a quick response, that they were following up with their distribution center. Fine.
A week goes by - no update. Two weeks go by - no update. I ask again for an update both times - no update. Finally I resort to posts on their Facebook page, which finally provides a response of "we oversold it because of a website error; we're checking to see if we have more." Me: thank you, I understand things like that happen.
Middle of February: We found some but the shipping guy is off; we'll let you know later this week.
Later that week: silence. Next week: silence. I ask for an update. This week: silence.
In the interim, all sizes except small have sold out from the website and the tunic's been discontinued. Fairly certain that the XL was still in stock when they first told me that the XXL had oversold.
At this point, I'm really very annoyed with ANOVOS. I understand that things happen; shipping takes forever; things get sold out; they're overwhelmed with the Star Wars merchandise; on and on and on. I don't like being misled and I don't like people promising they'll get to me by a certain date and then not responding well after that date has passed. I'm also annoyed that I could have possibly switched to a small size and still gotten this uniform. At this point I think I just want my money back. Getting a uniform from ANOVOS was something I'd looked forward to since I started cosplaying, as everyone I've seen with one loves it, but at this point, pretty sure I won't be ordering from ANOVOS again. I'm sure I'm now on some "very annoying customer" list anyways.
Please feel free to tell me that I'm being unreasonable/entitled as well.
